Privacy Policy

1. Who we are

Vietnam Pre-Arrival acts as the data controller for this website. We operate our services from Hanoi Executive Center, 29th Floor East Tower, 54 Lieu Giai, Ba Dinh District, Hanoi 10149, Vietnam.

We are an independent information resource and are not affiliated with the Government of Vietnam, the Vietnam Immigration Department, or any official government body.

2. Data we collect

We collect email addresses you submit through our contact form. We also gather analytics cookies and general usage data to improve our website experience.

We do not collect payment information. If you apply through our partner portal, all payment processing is handled by that partner.

3. How we use your data

We use your email address solely to respond to your direct enquiries. We analyze usage data and cookies to improve our website experience for international travelers.

We do not sell your personal data to third parties. Ever.

4. Data processors

We manage all data internally to ensure your privacy. We use no third-party data processors at this time. Analytics data is processed using privacy-focused tools that do not share data with advertising platforms.

5. Data retention

We keep business records and contact form submissions for 7 years to meet our legal obligations under applicable Vietnamese law.

We retain analytics data for 90 days before it is deleted permanently.

6. Your rights

You have the right to: access your personal data; correct inaccurate data; request deletion (where legally permissible); and withdraw consent at any time.

To exercise any of these rights, contact us at privacy@vietnamprearrival.com. We will respond within 30 days.

7. Cookies

Our website uses analytics cookies to track visitor behavior and improve site performance. No advertising or tracking cookies are used.

You may opt out of these cookies at any time through your web browser settings.

8. Contact & supervisory authority

For privacy-related questions, contact our compliance team at privacy@vietnamprearrival.com.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Ministry of Public Security of Vietnam, the supervisory authority for personal data protection in Vietnam.